Privacy Policy

This Privacy Policy explains how Muvid ("we", "us", "our") collects, uses, shares, and protects information about you when you use our website, mobile applications, and related services (collectively, the "Service"). By using the Service, you agree to the practices described in this Policy.

We collect the following categories of personal information:

• Account data: name, email address, phone number, profile photo, and login identifiers (including Google sign-in).
• Booking data: the facilities and offerings you book, dates, times, prices, and any notes you provide.
• Payment data: we use a third-party payment processor; we do not store your full card number. We retain transaction identifiers, amounts, and status.
• Device & usage data: IP address, device type, operating system, browser, pages viewed, actions taken, and approximate location derived from your IP.
• Communications: messages you send through the support form or via email.

• To create and manage your account and process bookings.
• To share necessary booking details with the relevant Partner so they can deliver the service.
• To send transactional emails (confirmations, receipts, account notices).
• To provide customer support and respond to your inquiries.
• To detect, prevent, and address fraud, abuse, and security incidents.
• To improve the Service, including analytics and product development.
• To comply with legal obligations and enforce our Terms.

Where applicable law requires a legal basis, we rely on: performance of a contract (to provide the Service); our legitimate interests (to operate, secure, and improve the Service); your consent (where required, for example for optional marketing); and compliance with legal obligations.

We share personal data only as needed and only with:

• Partners, to fulfil bookings you make with them.
• Service providers who help us run the Service (hosting, database, authentication, email, payments, analytics, customer support).
• Authorities or third parties when required by law, to enforce our Terms, or to protect the rights, property, or safety of Muvid, our users, or others.
• Successors in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

We do not sell your personal data.

We use cookies and similar technologies to keep you signed in, remember your preferences, measure usage, and improve performance. You can manage cookies through your browser settings; disabling them may affect parts of the Service.

We retain personal data for as long as your account is active and for a reasonable period afterwards to comply with legal obligations, resolve disputes, and enforce our agreements. Booking and payment records are typically retained for the period required by applicable tax and accounting laws.

We use technical and organisational measures designed to protect your data, including encrypted transport (TLS), access controls, and isolation of sensitive credentials. No system is perfectly secure, and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal exceptions.
• Object to or restrict certain processing.
• Request portability of your data.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, email us at usamashafique.design@gmail.com.

The Service is not directed to children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it.

Your data may be processed in countries other than the one in which you reside. Where required, we use appropriate safeguards (such as contractual protections) to ensure your data remains protected.

We may update this Policy from time to time. Material changes will be communicated through the Service or by email. The "Last updated" date at the top of this page indicates when the Policy was most recently revised.

For privacy questions or requests, email usamashafique.design@gmail.com.